How to Check FASTag Balance by Vehicle Number (2025 Guide)

How To Check Fastag Balance With Vehicle Number

A common question among Indian vehicle owners is: “How can I check my FASTag balance using only my vehicle number?” The short, crucial answer is: You cannot directly check the live balance of any FASTag using only a vehicle number for security and privacy reasons.

However, you can easily check the balance of your own FASTag using your registered mobile number through various official channels. This comprehensive guide will clarify the confusion, provide official step-by-step methods for all major banks, and explain what you can do with just a vehicle number.

Why You Can’t Check Any FASTag Balance with Just a Vehicle Number

Understanding the “why” is important. The National Payments Corporation of India (NPCI), which manages the National Electronic Toll Collection (NETC) system, has implemented strict protocols:

1. Privacy & Security: Your FASTag is linked to a prepaid wallet or bank account. Allowing balance checks with just a publicly visible number (vehicle number) would be a significant security risk.

2. Data Protection: It prevents unauthorized tracking of financial transactions linked to a vehicle.

3. System Architecture: The vehicle number is an identifier, but authentication requires a linked mobile OTP, registered customer ID, or password.

What you CAN check with a vehicle number: You can only verify if a FASTag is active and linked to that vehicle on the official NETC website. You cannot see its balance.

 The Official Way to Check Your Own FASTag Balance

For your own FASTag, use these official methods. Your registered mobile number is the key.

Method 1: Via the “My FASTag” Mobile App (Most Universal)

The official app by NPCI/IHL is the most comprehensive tool.

1. Download “My FASTag” from the Google Play Store or Apple App Store.

2. Register using your mobile number linked to the FASTag (OTP verification).

3. Your linked FASTag(s) and vehicle details will appear on the dashboard.

4. The current balance is displayed prominently. You can also view transaction history, recharge, and raise complaints here.

Method 2: Through Your FASTag Issuer Bank’s Platform

Each bank provides multiple channels. Keep your Vehicle Number handy.

General Steps for Bank Apps/Portals:

1. Log in to your bank’s net banking or the specific FASTag portal.

2. Navigate to the “FASTag” or “Wallet” section.

3. Select the linked vehicle. The balance and recent statements will be displayed.

Method 3: Via Missed Call or SMS (Easiest for Basic Balance)

Refer to the table above for your bank’s specific number. This method uses your FASTag ID number (printed on the tag), not your vehicle number. It’s the quickest way without the internet.

Method 4: At Toll Plazas

Your updated balance is displayed on the toll plaza reader screen every time you pass through. Keep an eye on it during your transaction.

What You CAN Do with Just a Vehicle Number

You have a legitimate need to check a FASTag status with a vehicle number in cases like buying a used car. Here’s the official solution:

Check FASTag Status & Validity on NETC Website

This confirms if an active FASTag is linked to the vehicle.

1. Go to the official NETC FASTag Customer Portal: https://netc.npci.org.in/.

2. Click on “Check Vehicle Status”.

3. Enter the Vehicle Number (e.g., MH01AB1234).

4. Enter the Captcha code and submit.

5. Result: It will show whether a FASTag is Active, Blocked, or Not Found for that vehicle. It will NOT show the balance.

This is the only legitimate, privacy-compliant way to use a vehicle number for FASTag information.

Troubleshooting Common FASTag Balance Issues

“I’m not receiving balance SMS or OTP.”

• Solution: Your mobile number may not be updated. Contact your FASTag issuer’s customer care immediately with your RC details to sync your number.

 “The app shows no FASTag linked to my number.”

• Solution: You may have used a different number during purchase. Try all your numbers. If issues persist, use the “Check Vehicle Status” tool on the NETC site with your vehicle number to see the issuing bank, then contact them.

 “Balance is deducted but transaction failed at toll.”

• Solution: This is a common ‘pending transaction’ issue. The amount is usually auto-refunded in 3-5 working days. If not, use the “My FASTag” app to raise a dispute with the transaction ID under the ‘Grievance’ section.

 “How to check balance for multiple vehicles?”

• Solution: The “My FASTag” app aggregates all tags linked to your mobile number. For bank-specific tags, log into each respective portal.

Pro-Tips for FASTag Management in 2025

• Low Balance Alerts: Ensure you have SMS notifications enabled. Most banks send alerts when the balance falls below ₹100-200.

• Auto-Recharge: Set up auto-recharge (standing instruction) on your bank’s FASTag portal to avoid zero-balance penalties.

• Single Tag, Multiple Vehicles: Remember, one FASTag is permanently linked to one vehicle’s RC. It cannot be swapped.

• Keep Documents Updated: Always update your RC and mobile number with the issuer if you change them.

Final Verdict

While the desire to check FASTag balance with just a vehicle number is understandable, it is intentionally not possible to protect user security. The most efficient ways to manage your own FASTag are:

1. The “My FASTag” App (All-in-one solution).

2. Your Bank’s Mobile App or Missed Call Service.

3. Checking status officially on the NETC Website with a vehicle number.

By using the correct official methods outlined above, you can effortlessly manage your FASTag balance, ensure smooth toll journeys, and avoid penalties.